Momoko Guest House
 

Frequently Asked Questions

 

How to book my free night?

After reservation, our representative will contact you via email or phone for the extra night's reservation. So you can advise our representative the date that you want to stay for free. The dates will be blocked if other guests have booked the house. The 1 night free is subject to approval and Momoko Guest House owns the final discision.

 

What does the price include?

All facilities listed in the room descriptions are included in the room price. To see the facilities, just click on the room name. This information can also be found in your confirmation email and at momokoguesthouse.com

 

Can I make a reservation without a credit card?

You'll need a valid credit card or Paypal to guarantee your reservation with all rooms.

 

How do I know if my reservation is confirmed?

As soon as you've completed the booking process, a confirmation page will appear. This page shows all of your reservation details, including the booking number, so you can access your confirmation email via momokoguesthouse.com. Our representative will send you a confirmation email with all of your booking information.

 

Can I cancel or change my reservation through Momokoguesthouse.com?

Yes, You can cancel your booking at Momokoguesthouse.com. There will 50% charge of the total amount given one week before arrival. Please remember to check the hotel’s cancellation policy before making any changes to your reservation. If you need to change your reservation, please advise our representative info@momokoguesthouse.com and we will try our best to help you.

 

Where can I find the contact information for the property?

If you have a question for a property before you book, please see the information under "Rooms" and "Facilities" of that property on our website. If you can't find your answer there, please contact Customer Service by phone or info@momokoguesthouse.com, and we'll be happy to ask on your behalf.
Once you've booked, you can see the property’s contact details in your online booking confirmation. Your confirmation email will also have this information.

 

How can I see how much it will cost?

Once you've entered the dates of your stay, the rates will be clearly displayed along with the available room types.

 

Does the room need a deposit in advance?

No, all rooms don't require a deposit in advance.

 

We have children; can we get extra beds/cribs in the room?

Information regarding children and extra beds/cribs can be found under "Hotel Policies." Please take note of the following:

  • Any additional fees for children are not included in the reservation price.

  • You can always contact us to confirm availability before you book.

Feel Free to LINE us for any question in Japan. Feel Consultation

    (81) 050 5277 3141

 info@momokoguesthouse.com

 

 

2019 by Momoko Guest House All rights reserved.

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Phone: (81) 050 5277 3141